1) How we collect information and how we use it

At brother, the information we collect is used to help us provide meaningful support and creative opportunities for men, along with contributing to prevention and research work. This helps improve understanding of mental health, supports UK research  and informs other charities and support organisations.

We collect information from you in the following ways:

• Directly from you: For example, when you register for a workshop, book a session, participate in a programme/ residency, make a donation, complete a feedback survey, contact us by phone, email, post, or in person, or apply for a volunteering opportunity.

• Through partners or suppliers working on our behalf: For instance, if you access a service or resource delivered by a trusted organisation under our instruction.

• Through third parties: For example, when you donate via platforms such as Just Giving or other third-party services that help us support our work.

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2) Sharing your information

The personal information we collect about you is mainly used by brother staff and volunteers to provide support, run our programmes, and keep you informed about activities, events and opportunities to get involved with.

We will never sell or share your personal information with organisations so that they can contact you for marketing purposes, and we do not sell any information about your online activity.

We may share your information with trusted partners and suppliers who work with us or on our behalf to help deliver our services. This could include, for example, organisations that help us:

• Send newsletters or information about our programmes

• Process donations or other contributions

• Manage social media or digital communications

• External workshop facilitators

All partners are required to process your information under our instruction, keep it secure, delete it when no longer needed, and never use it for any other purpose.

We also enter into contracts with these service providers that require them to comply with UK Data Protection Laws and maintain strong safeguards to protect your information.

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3) How we keep your information safe

At brother, we take the security of your personal information very seriously. We have implemented appropriate physical, technical and organisational measures to protect the information we hold, whether it is stored on our systems or handled offline. This helps prevent improper access, use, alteration, loss, or destruction of your data.

While we take every precaution to keep your information safe, the transmission of data over the internet cannot be completely guaranteed to be secure. If you believe that your interaction with us is no longer secure, please contact us immediately at hello@brotherthecharity.com

Our website will very rarely contain links to other sites. We try to link only to sites that maintain high privacy standards, but we are not responsible for the content or privacy practices of these external websites. We encourage you to read their privacy notices or policies. Please note that advertisers or third-party sites linked from our website may collect personal information about you, and this Privacy Policy does not cover those practices.

Any payment information we receive online, such as debit or credit card details, is processed securely by our payment partners in line with industry standards, ensuring your financial information is protected.

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4) Marketing

We may contact you about our work and how you can get involved with brother by phone, email, text, or post, but only if you have agreed for us to contact you in that way.

We might also send you newsletters, updates, or other communications about events, workshops, volunteering opportunities, or ways to support our work. This includes situations where you’ve expressed an interest in our programmes, attended sessions, or supported us in other ways. Whenever we collect your information, we will give you the option to opt out of receiving these communications.

If you’ve provided your postal address, we may also send you printed information about our work and how you can support us, unless you have told us that you would prefer not to receive this.

Our communications aim to keep you informed about our programmes, events, fundraising, and campaigns. They also share opportunities for you to participate, contribute, or help us improve the services we offer to men experiencing mental health challenges.

You can update your communication preferences or stop receiving messages at any time by contacting us at hello@brotherthecharity.com or by using the unsubscribe link at the bottom of emails. Please note it may take up to 28 days for your preferences to be applied across all our systems.

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5) Your rights

You have rights over the personal information we hold about you. These include:

• Access and update – You can request a copy of your information or ask us to correct anything that is incomplete or inaccurate.

• Delete – You can ask us to remove your information if there is no reason for us to keep it.

• Object – You can object to how we use your information, including for direct marketing or profiling.

• Transfer – You can request your information in a structured, readable format to share with another organisation.

• Withdraw consent – You can withdraw consent for any activities that require it, though this may affect how we provide some services.

To exercise your rights, contact us at hello@brotherthecharity.com We may ask you to confirm your identity first.

You also have the right to complain to a data protection authority if you feel your information is not being handled correctly.

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6) Monitoring

Your communications with brother staff or volunteers (including by phone or email) may be monitored or recorded for training, quality control, and compliance purposes. This helps us improve the support, guidance, and services we provide in our programmes.

If you have any questions about this policy or how we handle your personal information, you can contact us at hello@brotherthecharity.com

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